Support
Help for Plinth accounts, purchases, and reading access.
Use this page if you need help with sign-in, library access, purchases, refunds, syncing, highlights, notes, or app issues.
Contact
Email support
For all support enquiries, contact support@myplinth.app.
We aim to respond within 2 business days.
Include
What to send us
- The email address used for your Plinth account.
- Your device model and operating system version.
- The app version, if you are using a mobile app.
- A short description of the issue and what you expected to happen.
- Order details if your question is about a purchase or refund.
Common issues
Sign-in and account access
If you cannot sign in, confirm you are using the same email address and sign-in method you used when creating your account.
Missing books or library access
If a purchase does not appear, wait a moment and refresh your library. If it still does not appear, contact support with your order details.
Syncing notes and highlights
Make sure you are signed into the same Plinth account on each device and connected to the internet so recent changes can sync.
Refunds and billing
For refund questions, email support with your order details. Our refund terms are set out in the public Terms of Service.
App stability
If the app crashes or behaves unexpectedly, update to the latest version, restart the app, and include your device details when contacting support.
Privacy requests
For data access, correction, or deletion requests, contact support or use the privacy contact listed in the Privacy Policy.
Legal